Terms & Conditions

Welcome to SilverGlem! To make your shopping experience seamless, please review our checkout policy, which provides important details on payment options, order confirmation, and security.

1. Payment Options
We accept various payment methods for your convenience, including:
Credit/Debit Cards: Visa, MasterCard, and RuPay.
UPI (Unified Payments Interface)
Net Banking with all major banks.
Wallets: [List of supported wallets, e.g., Paytm, PhonePe, etc.].
Cash on Delivery (COD): Available for eligible pin codes. An additional fee of ₹[COD Fee] may apply.
2. Order Confirmation
After placing an order, you will receive an email confirmation with order details and a unique order ID.
If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact our customer support team.
3. Order Modifications and Cancellations
Orders can be modified or canceled within 2 hours of placing them. To modify or cancel an order, please contact us at [Customer Service Email] or [Customer Service Number].
Once an order is processed, we may not be able to make changes or cancel it.
4. Security and Privacy
We use SSL encryption to ensure that your payment information is safe and secure.
Your personal and payment information is handled confidentially and in accordance with our Privacy Policy.
5. Checkout Issues
If you experience any issues during checkout, please reach out to our customer support team.
Common issues may include card declines, UPI timeout, and connectivity issues. If your transaction fails, please try again, or use a different payment method.
6. Order Verification
For the security of our customers, some orders may require additional verification. Our team may contact you via email or phone if further verification is needed.
Failure to respond within 48 hours may result in order cancellation.
7. Pricing and Availability
All prices are listed in INR (Indian Rupees) and are inclusive of taxes unless stated otherwise.
Prices and availability of products are subject to change without notice. If a product becomes unavailable after an order is placed, we will notify you promptly.
8. Gift Cards and Discounts
Discount Codes: Enter applicable discount codes at checkout. Only one discount code may be used per order.
Gift Cards: To use a gift card, enter the code at checkout. Gift cards are non-refundable and cannot be redeemed for cash.
9. Customer Support
For any questions or issues during checkout, please contact our Customer Support team at support@silverglem.com