Privacy Policy

At SilverGlem, we value the trust you place in us. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using [Your Website www.silverglem.com, you agree to the terms of this privacy policy.

1. Information We Collect
Personal Information: When you register on our site, place an order, subscribe to our newsletter, or respond to a survey, we may collect your personal information, including but not limited to:
Name
Email address
Shipping address
Phone number
Payment information (credit/debit card details, UPI ID, etc.)
Non-Personal Information: We may also collect non-personal information, such as browser type, IP address, and the pages you visit, to improve our website's functionality and user experience.
2. How We Use Your Information
To Process Orders: We use your information to fulfill orders, process payments, provide order status updates, and deliver products.
Customer Service: Your information helps us respond to your customer service requests and support needs effectively.
Marketing and Promotional Communications: We may use your contact details to send occasional promotional emails, newsletters, or offers. You can opt out of these communications at any time.
Improve Our Services: We use non-personal data and feedback to improve our website, products, and services.
3. How We Protect Your Information
Data Security: We implement industry-standard security measures, such as SSL encryption, to protect your information during transmission and storage.
Access Control: Only authorized personnel have access to your personal data, and we ensure they are bound by confidentiality obligations.
4. Cookies and Tracking Technologies
Cookies: Our website uses cookies to enhance your browsing experience by remembering your preferences, login details, and shopping cart items.
Third-Party Analytics: We may use third-party services like Google Analytics to collect information about visitor traffic and website usage. These third parties have their own privacy policies regarding data collection.
5. Information Sharing and Disclosure
Service Providers: We may share your information with third-party service providers to help us process payments, ship products, or conduct marketing activities.
Legal Compliance: We may disclose your information if required by law, regulation, or governmental request to comply with legal obligations or protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We recommend reading their privacy policies before sharing any personal information.
7. Your Rights
Access and Update: You have the right to access and update your personal information at any time by logging into your account or contacting our support team.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in each email.
Data Deletion: To request deletion of your personal data, please contact us at [Contact Email]. We will process such requests as required by applicable law.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, we securely delete or anonymize your data.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it promptly.
10. Changes to Our Privacy Policy
We may update our privacy policy periodically. Changes will be posted on this page, and significant updates may be communicated via email. Please review this policy regularly to stay informed.
11. Contact Us
If you have any questions, concerns, or feedback regarding our privacy policy, please contact us at:
Email: support@silverglem.com
Fill the form: https://www.silverglem.com/contact-4